Refund policy

Thank you for choosing our digital products and live coaching sessions. We value your trust and are committed to your satisfaction. Below is our Return and Refund Policy tailored to our digital and live coaching offerings:

Refund Eligibility Window

  • You have a 14-day refund policy window, which means you can request a refund within 14 days of your purchase.

Refund Eligibility Criteria

  • To be eligible for a refund, you must submit your request within the 14-day window.
  • For live coaching sessions, you must cancel at least 48 hours before the scheduled session to be eligible for a refund.
  • Digital products must not be downloaded or accessed to qualify for a refund.

How to Request a Refund

  • To initiate a refund, please contact us at info@chrisschoreo.com with your order number and reason for the refund request.

Issues with Your Order

  • If you encounter any issues with your order, such as technical difficulties accessing a digital product or issues during a live coaching session, please contact us immediately at info@chrisschoreo.com so we can resolve the issue promptly.

Non-Refundable Items

  • Please note that items on sale or gift cards are non-refundable.

Exchanges

  • We do not offer exchanges for digital products or live coaching sessions. However, if you have any issues or are unsatisfied with your purchase, please reach out to us, and we will do our best to resolve the matter.

European Union 14-Day Cooling-Off Period

  • For our customers in the European Union, you have the right to cancel your order within 14 days for any reason and without justification. The above-mentioned 14-day refund policy applies.

Refunds Process

  • Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. Note that it might take additional time for your bank or credit card company to process and post the refund.

Delayed or Missing Refunds

  • If it’s been more than 15 business days since your refund was approved and you haven’t received it yet, please contact us at info@chrisschoreo.com.

Thank you for understanding our Return and Refund Policy. We are here to assist you with any concerns or questions you may have.